Terms and Conditions of Use:
Detailed description of goods and/or services
Sihle’s Brew is South African coffee company that is backed by passion to produce high quality product at all time.
Subject to availability and receipt of payment, requests will be processed within 3 – 10 working days and delivery confirmed by way of order number Order will be dispatched via courier guy. Kindly ensure that there is somebody to receive your parcel at the address that you have provided us. Unfortunately there is no flexibility in changing delivery address once your order has been placed and paid for.
In order to claim for damaged or broken items (applicable only to cups and glassware) please sign the delivery note “GOODS NOT CHECKED”.
The offering on this website is available to South African clients only.
Return and Refunds Policy
The provision of goods and services by Sihle’s Brew is subject to availability. In cases of unavailability, Sihle’s Brew will refund the client in full within 30 days.
Only products unopened and in original packaging will be credited. The cost of returns will be at the customer’s expense. Refund will be processed within 5 working days (once returned goods have been received by us) with a 10% handling fee.
Sihle’s Brew shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by EFT.
Shipments and Returns
Shipments and returns:
Our shipping terms are contingent on the time frames below for all orders placed on week days before 12h00
You accept that in order for us to prove delivery of an order or part of an order, we do not have to prove that you personally received the goods, but that any person at the delivery address specified on your order signed for the delivery. In the case office depot collections, we need to prove that somebody, not necessarily you, collected the delivery from the depot.
Please note that an order will need to be processed before 14:00hrs or delivery will for that order will reflect on the following working day.
Broken or damaged products
If a product is broken or damaged when you unpack it, you must notify within a day of receiving it. We will make arrangements for the damaged product to be returned to us and get a replacement to you. Alternatively, at our discretion, we may elect to refund you in full for the damaged product.
Almost all of the products for at sihlesbrew.co.za may be returned for credit if you change your mind. For returnable products, we will accept returns for up to two weeks from the time that we dispatch the product or notify you that it is ready for collection. When you return a product to us, we will credit your account with the amount that we charged you for that product. It is your responsibility to return the product to us in its original undamaged condition.
Kindly return to 218 Olivehout Avenue 2094 Randburg, South Africa
Products shipped in error
If you receive a product that is different to the one you ordered, you must contact us on the day of receiving it. We will make arrangements for the product to be returned to us and to get the correct product to you. Please DO NOT open and use any of the coffee products before returning.
The Information We Collect
When you shop on our site, sign up for our mailing list or online newsletter, we may collect certain personally identifiable information such as your name, e-mail address, mailing address and phone number.
How We Use Collected Information
Personally identifiable information you provide may be used to fulfil your shopping order, requests for information and services and to offer you products, services, contests, surveys and information we think may be of value to you. We may also, from time to time, extend selected offers or promotional information on behalf of one of our partners, but we do not sell, rent, share or give your personally identifiable information to third parties. When you place an order through our online store, request a catalogue, sign up for our mailing list or online newsletter, enter a contest or sweepstakes or join an online community, forum or message board, we will automatically add you to our list to receive special offers by email and/or mail.
Non-personally identifiable information we collect may be used in aggregate to optimize the design of our site, enhance the user experience and provide demographic information about our users.
We reserve the right to disclose any information without notice or consent in response to a legal request, regulation or subpoena, or where we believe it is necessary to take action regarding suspected illegal activities or fraud or to protect the integrity of our site or the safety of our visitors.
How You Can Change Your Information and Notification Preferences
You can, at any time, update or modify your personally identifiable information and preferences regarding email, newsletter or mail.